Shipping & Delivery

Note

1. We provide FREE DELIVERY to Funeral Homes for orders above $69

2. We accept and deliver orders all 7 days of the week

Our Service 

At 416-Flowers.com we value each order and go beyond to provide you with our best service. We strive to provide you with our best-quality flowers at the most affordable prices. We have strong delivery channels and also provide a one-of-a-kind 1-Hour especial delivery across GTA. 

We are channeling all our daily efforts to improve our services and answer your queries honestly.

We will deliver on the day and address given. You must provide the full and correct address. If a wrong or incomplete address is provided, a second delivery charge may apply. An example of an incomplete address is one without an apartment number, unit number, or buzzer number. This will only be an issue if our drivers cannot identify your delivery location or if the building does not have a concierge to allow access. For time-sensitive deliveries make sure to inform us, otherwise regular deliveries are done within the day, latest by 9 p.m. Business deliveries will be done during business hours. For deliveries to locations with a concierge, it is recommended to inform the concierge of the delivery.

Does the recipient need to be at home/work to accept the delivery when it arrives?

Yes, otherwise the driver will need to decide amongst the following best options:

• Leave it at the door if the weather and location is suitable
• Leave it with a neighbour
• Leave it with a colleague

If the driver decides it is unsuitable to leave the delivery at the location (e.g. poor weather /unsafe location/no one to accept the order) and needs to return the order, an additional delivery charge may apply.

Though we strive to deliver to any location, extra delivery charges may apply for deliveries to rural areas or outside our delivery zone. We will contact you as soon as possible to discuss the available options with you.

We offer free flower delivery to Funeral Houses, provided the order must be over $69. With an exception to time-sensitive orders and out-of-the-GTA funeral homes.

1-Hour Delivery Policies

• At 416-Flowers.com, we offer competitive pricing on gorgeous flower arrangements to our valued customers
• We prioritize your 1-hour delivery orders over others, by providing dedicated and experienced designers and delivery partners to ensure timely delivery. However, we appreciate your understanding that certain exceptional locations might not be reachable within the 1-hour timeframe
• Only selected flower arrangements qualify for our special 1-Hour Delivery service
• When placing an order during checkout, please remember to select the 1-hour delivery option
• Your I-hour delivery order will only be confirmed once our customer support team verifies its availability with you
• The delivery charge for our 1-hour delivery service varies between $49 and $100, depending on the delivery location and availability
• To avoid any issues, please provide accurate and complete address details during order placement. Inaccurate addresses could result in a secondary delivery charge
• When delivering to locations with a concierge, we recommend informing them to accept the delivery on your behalf
• Our delivery partners cover the GTA and strive to deliver within the specified timeframe, barring exceptions like location, weather, availability, order time, and traffic conditions
• Our 1-Hour Delivery service option is active all 7 days of the week
• Feel free to reach out to our customer support if you have any further questions or need assistance

Does the recipient need to be at home/work to accept the delivery when it arrives? (For 1-Hour Delivery)

Yes, otherwise the driver will need to decide amongst the following best options:

• Leave it at the door if the weather and location is suitable
• Leave it with a neighbour
• Leave it with a colleague

If the driver determines that it is unsuitable to leave the delivery at the intended location (due to factors such as poor weather, unsafe surroundings, or no one available to accept the order), and the delivery needs to be returned, an additional delivery charge may be applicable. In such cases, a re-order should be initiated within 24 hours following the original delivery date.

Though we strive to deliver to any location, extra delivery charges may apply for deliveries to rural areas or outside our delivery zone. We will contact you as soon as possible to discuss the available options with you.